Under the direction of the Population Health Manager, the Referral Specialist works as part of a patient care team to provide high-quality, efficient, and service-oriented patient care while supporting care coordination.
The role is responsible for receiving, processing, scheduling, and following up on medical referral requests, including in-house and outside referrals for diagnostic testing, medical specialists, and other providers. The Referral Specialist also assists in coordinating patient care services and serves as a liaison between patients, providers, specialty care organizations, hospitals, and community resources.
Requirements & Qualifications
Minimum qualifications
- High school diploma or GED required
- One year of clinical or healthcare experience required
- Bilingual English/Spanish required
Preferred qualifications
- Experience with referral authorization and data processing preferred
- One year of experience working with frail and elderly populations preferred
- Excellent verbal and written communication skills, including typing and proofreading
- Ability to interpret written, oral, diagram, or schedule-based instructions
- Knowledge of CPT, ICD-10, and medical terminology
- Excellent planning and organizational ability
Additional requirements
- Able to work flexible hours, including evenings and weekends
- Able to work at various health center locations and outreach sites
- Must have reliable transportation
- Ability to lift/carry 10 lbs
- Ability to stand for long periods of time
Location
California, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago