Patient Access Specialist

Job Summary

The Patient Access Specialist supports Northwestern Medicine by providing exceptional patient service, accurate registration, scheduling, insurance verification, and financial screening in a patient-first environment.

Responsibilities

• Deliver excellent customer service and create a positive first impression for patients.
• Collect and verify patient demographic and registration information.
• Schedule and direct patients through hospital and physician office workflows.
• Perform medical necessity checks and communicate appointment issues or options when needed.
• Support financial clearance by informing patients of account issues and providing out-of-pocket estimates.
• Verify insurance eligibility and benefits using online tools and phone contact as needed.
• Document information accurately in Epic and related systems.
• Coordinate with departments and physicians' offices to ensure smooth patient flow.
• Participate in quality assurance and process improvement activities.
• Assist with training, cross-coverage, and other duties as assigned.