Provides supervisory and administrative support for the Community Care (CC) department at the Sioux Falls VA Health Care System. This role oversees Medical Support Assistants, supports scheduling and referral authorization workflows, and helps ensure accurate patient registration, appointment management, and coordination of administrative information.
The position works closely with clinical and administrative teams to support Veteran care, improve workflow, maintain quality assurance standards, and assist with reporting and operational oversight.
Basic qualifications
- U.S. citizenship required
- High school diploma or equivalent required
- Must be proficient in spoken and written English
- Background/security investigation required
- Online assessment required
- Seasonal influenza vaccination required for VA health care personnel
- Must submit required application documents, including KSA responses and transcript
Specialized experience
- One year of experience equivalent to the GS-7 level leading or supervising Medical Support Assistants or similar administrative patient support staff
- Experience with outpatient scheduling, referrals, patient support workflows, and administrative operations
- Demonstrated ability to supervise staff, resolve problems, manage workflow, and support quality improvement
Knowledge and abilities
- Advanced knowledge of managing or leading patient support staff
- Ability to perform supervisory duties including assignments, performance evaluations, hiring recommendations, and staff development
- Ability to communicate effectively with internal and external customers
- Ability to manage fiscal matters and identify budget or resource needs
- Ability to extract and analyze data for reports and tracking measures
Benefits
- Federal employee benefits package
- Comprehensive health and insurance coverage options
- Access to retirement and leave benefits
- Predictable full-time schedule
- Competitive salary
- Mission-driven work serving Veterans
Location
South Dakota, US
Employment Type
Full-time
Experience Level
Manager
Salary Range
$59,529 - $77,385
Remote work allowed
No
Posted
1 month ago
US Department of Veterans Affairs
Alabama, US
$36,409+