Join Alliance Cancer Specialists as a Pre-Services Coordinator in the Admin Office. In this role, you will be the first point of contact for many patients and help guide them through scheduling and registration with professionalism, empathy, and efficiency.
You will support a fast-paced oncology practice by coordinating appointments, verifying insurance information, and collaborating with clinical staff to ensure a smooth patient experience.
Key responsibilities
- Answer incoming calls and assess patient scheduling needs
- Schedule new patient appointments with the appropriate provider
- Provide appointment details, directions, and pre-visit instructions
- Obtain and enter patient demographic and insurance information accurately
- Verify insurance eligibility, benefits, co-pays, and authorization requirements
- Coordinate with clinical staff and triage nurses to accommodate scheduling requests
- Follow up with patients regarding missing insurance information, medical records, and test results
- Maintain accurate scheduling records and call logs
- Ensure compliance with HIPAA and patient confidentiality requirements
- Deliver exceptional customer service to patients, families, providers, and staff
Requirements & Qualifications
Required qualifications
- High school diploma or equivalent
- Minimum of 3 years of medical scheduling, patient registration, or medical receptionist experience
- Experience with insurance verification and medical scheduling systems
- Proficiency with Microsoft Office, including Outlook, Word, and Excel
- Strong communication, organizational, and multitasking skills
Preferred qualifications
- Associate degree in Business, Finance, Healthcare Administration, or a related field
- Revenue cycle experience
- Knowledge of oncology practice operations and provider scheduling
Success traits
- Adapts quickly to changing priorities and patient needs
- Demonstrates professionalism and accountability
- Produces accurate, high-quality work
- Maintains a positive attitude in a busy healthcare setting
- Builds trust through compassionate and respectful patient interactions
Location
Pennsylvania, US
Employment Type
Not specified
Experience Level
Intermediate Level
Remote work allowed
No
Posted
1 month ago
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