The Patient Liaison supports Rehabilitation Services at Northwestern Medicine by overseeing the patient service experience and helping ensure efficient use of practice resources.
- Manages schedules to optimize providers, rooms, and equipment.
- Maintains clinic templates and coordinates care alternatives when schedules change.
- Communicates with patients and clinical staff to support treatment plan compliance.
- Assists with data collection and analysis related to physician productivity and resource utilization.
- Helps resolve billing errors and denials, including obtaining precertifications or referrals as needed.
- Registers patients and coordinates appointment scheduling.
- Provides patient education materials and information.
- Builds strong relationships with patients, providers, staff, hospital departments, physician offices, and vendors.
- Answers inquiries related to practice operations.
- Conducts follow-up to support compliance with testing, prescriptions, and the plan of care.
Requirements & Qualifications
- High school diploma or GED.
- 2 years of previous healthcare experience.
- Experience in a customer service role.
- Preferred: bachelor's degree.
- Preferred: experience with an electronic medical record system.
- Preferred: knowledge of medical terminology.
Benefits & Perks
- Competitive benefits package.
- Tuition reimbursement.
- Loan forgiveness.
- 401(k) matching.
- Lifecycle benefits.
- Additional employee well-being and protection benefits.
- Potential sign-on bonus eligibility, subject to employer policy.
Location
Illinois, US
Employment Type
Part-time
Experience Level
Associate
Remote work allowed
No
Posted
4 weeks ago
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