The Desk Operations Specialist supports patient visits and clinical workflow by coordinating scheduling, preparing patients, managing visit materials, and assisting with patient navigation. In this role, you serve as a direct contact for patients and a support resource for the healthcare team.
Key responsibilities include coordinating complex appointment schedules, obtaining or verifying demographics and insurance information, preparing orders and screening tests, measuring and documenting vitals, processing appointment communications, and assisting with administrative and patient-flow duties. The role may also include hands-on support during patient visits, such as helping with clothing changes, placement of apparatus, or IV removal, while using multiple electronic applications and devices.
This position also supports access and navigation activities, including greeting patients and visitors, verifying appointments or visitor status in the EHR, following screening scripts, and helping enforce building access policies and patient flow procedures.
High school diploma or GED with at least 2 years of customer service experience in a multitasking environment such as a call center, administrative or physician's office, appointment scheduling, or retail/service setting; or an associate degree.
Preferred qualifications include an associate degree and coursework in a healthcare-related field such as administrative clinic assistant, medical office, medical assistant, or medical receptionist. Exposure to an electronic health record system is preferred.
Additional requirements and skills:
- Strong organizational and multitasking skills
- Ability to work independently and manage priorities
- Excellent verbal, written, and face-to-face communication skills
- Strong telephone etiquette and customer service skills
- Ability to stay calm under stress and handle difficult situations with empathy
- Flexibility to adjust to changing schedules and clinical needs
- Ability to manage patient interactions in a dynamic environment
- Medical terminology course completion within 6 months for candidates without relevant medical education or experience
- Basic Life Support may be required in some areas
- Ability to push/pull up to 75 pounds on occasion
Mayo Clinic highlights a comprehensive benefits package that includes:
- Multiple medical plan options
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage
- Affordable vision coverage with a national network
- HSA and FSA pre-tax savings options for eligible expenses
- Competitive retirement package
- Career development, continuing education, and advancement opportunities
Location
Minnesota, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
3 weeks ago