Patient Access Specialist

The Patient Access Specialist supports patient registration, scheduling, insurance verification, and financial clearance in a healthcare setting. This role helps ensure accurate patient demographic capture, smooth patient flow, and a positive customer experience.

Key responsibilities include:

• Greet and assist patients while maintaining excellent customer service
• Collect and verify patient demographic and registration information
• Coordinate with hospital departments and physician offices for scheduling and patient direction
• Perform medical necessity checks and communicate appointment issues or options to patients
• Verify insurance eligibility, benefit levels, and real-time eligibility
• Collect authorization numbers and assist with financial account setup
• Complete out-of-pocket estimates and support patient financial discussions
• Document accurately in Epic and other online systems
• Participate in quality assurance reviews and process improvement activities
• Cross-train and provide support across related departments as needed