The Emergency Department Access Specialist I is a hybrid role combining the Access Representative and Health Unit Coordinator functions within a fast-paced emergency department environment.
Responsibilities include rotating across multiple ED assignments such as triage of walk-in patients, bedside registration, ED zone support, and EMS desk support. Duties involve patient identification, collecting demographic and insurance information, obtaining regulatory signatures and consents, supporting patient safety measures, answering multi-line phones, managing the patient tracker, verifying laboratory specimens, and assisting with workflow during system downtimes.
The role supports timely clinical processes, EMTALA compliance, and effective communication with patients, EMS personnel, law enforcement, and correctional facilities.
High school diploma or GED required.
Associate degree preferred.
1-3 years of customer service experience, or experience in a hospital or clinic setting, preferred.
Ability to remain composed in a high-stress environment and manage high patient volume.
Strong multitasking, problem-solving, and judgment skills.
Ability to handle blood, urine, and other bodily fluids.
Ability to use a multi-line telephone system and paging system.
Ability to push a 35-50 lb WOW.
Must be able to stand for long periods of time.
Equivalent combinations of education and experience may be considered.
Location
New York, US
Employment Type
Full-time
Experience Level
Entry Level
Salary Range
$46,215 - $60,080
Remote work allowed
No
Posted
3 weeks ago