Hospital for Special Surgery (HSS) is seeking a Patient Access Specialist I to support patient registration, insurance verification, prior authorization, and revenue cycle operations in a hybrid work environment.
This role is responsible for accurately entering insurance information, reviewing registrations and admissions, explaining financial requirements to patients, collecting applicable payments, and coordinating clearances with insurers and clinical teams. The position helps ensure timely reimbursement, minimize denials, and maintain a high level of customer service for patients and staff.
Requirements & Qualifications
- High School Diploma or equivalent (G.E.D.) required
- Associate’s degree preferred
- 0–1 years of experience in a healthcare-related field or customer service-oriented position required
- 2 years of experience in healthcare/medical work with prior authorizations preferred
- Excellent verbal and written communication skills
- Strong customer service orientation
- Basic computer skills, including email, Outlook, and data entry
- Ability to communicate effectively with staff, patients, clinical teams, and leadership
- Working knowledge of medical terminology preferred
- Familiarity with MS Office Suite applications (Word, Excel, Outlook) preferred
- Proficiency in EPIC Prelude and Cadence preferred
- Experience with EPIC referral-based services preferred
- Knowledge of revenue cycle processes such as insurance benefits collection, verification, authorization, and pre-certification preferred
- Experience with AI platforms, including natural language processing and machine learning, preferred
- Accurate typing speed of 45–60 WPM preferred
- Multilingual skills preferred
Benefits & Perks
- Eligible for additional benefits consistent with the role
- Hybrid work environment with remote and in-office flexibility
- Opportunity to work for a top-ranked orthopedic and rheumatology hospital
- Supportive, inclusive, and mission-driven workplace
Location
New York, New York, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
Yes
Posted
1 month ago
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