Penn Medicine is seeking a Clinical Service Specialist for the PMR Administration department at Lancaster General Hospital. This full-time role supports patient-facing administrative and clinical service functions in an outpatient setting.
The position is responsible for accurate patient scheduling, registration, insurance verification, referral authorization, order entry, and coordination of screening, diagnostic, physician office, and outpatient hospital services. The role also supports direct, non-licensed patient care under supervision, helps manage patient flow, and assists with point-of-service collections and work queue completion.
The job includes occasional travel to support operational needs at other regional sites.
Required
- High school diploma or GED
- 1 year of Epic or equivalent electronic medical record experience
- 1 year of registration experience, point-of-service collections experience, insurance validation experience, understanding of compliance/regulatory guidelines, and order release processes
- 1 year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
- 1 year of experience with basic keyboarding, personal computer use, and office equipment
- Ability to work in a healthcare environment and remain in good standing with Medicare, Medicaid, and other federal/state health insurance programs
Preferred
- Experience with Epic or another EMR system
- Experience with patient registration, insurance verification, referrals, authorizations, and point-of-service collections
Benefits
- Comprehensive compensation and benefits program
- Prepaid tuition assistance program
- Employment with a large academic medical center
- Mission-driven, collaborative work environment
Location
Pennsylvania, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago