Provides service to patients before, during, and after appointments with regular guidance. Supports efficient clinic workflow, appropriate use of technology, and effective communication in a pediatric outpatient setting.
- Conducts patient check-in and check-out
- Manages the reception area and welcome tablets
- Schedules appointments through clinical communication or direct request
- Delivers customer service and de-escalates issues with guidance
- Loads insurance coverage, performs verification, and resolves RTE errors
- Generates accurate registrations and collects point-of-service payments
- Ensures HIPAA, consent, and billing form compliance
- Interprets patient situations involving minors and incapacitated adults according to policy and legal guidelines
Requirements & Qualifications
- High school diploma or GED
- Less than 1 year of relevant work experience
- Basic knowledge of customer service, patient scheduling, patient documentation, and medical terminology/documentation
- Familiarity with VAS and EPIC decision trees is helpful
- Ability to work Monday through Friday during daytime hours
Benefits & Perks
- Comprehensive benefits package may include health, disability, retirement, and wellness offerings
- Opportunity for professional growth within a major academic health system
- Supportive, collaborative work environment
Location
Nashville, Tennessee, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
4 weeks ago
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