Patient Access Acute Representative I

Essential Functions

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues such as prior authorizations, referrals, and pre-certifications.

Qualifications

• High school diploma or equivalent preferred.
• Proficiency with Microsoft Office, internet, and email required.
• Epic experience preferred.
• Customer service experience, preferably in a healthcare setting, required.
• Ability to work in a fast-paced environment.

Skills

• Interpersonal skills
• Customer service
• Insurance verification
• Computer literacy
• Payment processing
• Medical billing
• Problem solving

We care about your well-being — mind, body, and spirit — and provide a generous benefits package that supports a sustainable culture of wellness.