The Patient Access Specialist supports inpatient and outpatient patient access functions for assigned hospital areas within Hackensack Meridian Health. This role focuses on patient intake, registration, scheduling, insurance verification, pre-certification, financial clearance, point-of-service collections, and compliance with patient safety and regulatory requirements.
Key duties include greeting patients and visitors, conducting quality interviews, confirming patient demographics, verifying benefits and eligibility, initiating authorization follow-up, processing registrations and pre-registrations, coordinating bed planning and admissions support, collecting payments, and maintaining accurate records in the Epic system. The position also requires timely work queue completion, communication with patients and payers, and strong customer service in a hospital environment.
Required
- High school diploma, GED, or equivalent
- Ability to work rotating schedules/shifts
- Ability to work every other weekend
- Ability to work three of six holidays
- Good written and verbal communication skills
- Customer service orientation
- Basic medical terminology knowledge
- Proficient computer skills, including Microsoft Office and/or Google Suite
- Successfully complete Epic Cadence and Prelude training and pass assessment within 30 days of network access
Preferred
- Bachelor's degree and/or related experience
- 1+ year of experience in a hospital setting
- Patient financial services experience in a professional or hospital setting
- Prior registration or insurance verification experience
- Strong analytical, written, verbal, and interpersonal skills
- Proficient medical terminology knowledge
- Knowledge of insurance specifications, ICD-10, and CPT-4 codes
- Bilingual skills, especially Spanish or Korean
- Experience with Epic HB, Cadence, and Prelude
Benefits
- Competitive starting pay
- Health insurance
- Dental insurance
- Vision insurance
- Paid leave
- Tuition reimbursement
- Retirement benefits
- Potential shift differentials for eligible evening, night, or weekend shifts
Location
New Jersey, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
4 weeks ago