The A/R Follow-Up Representative I is an entry-level accounts receivable role focused on timely follow-up on outstanding insurance accounts to ensure accurate reimbursement and resolution of unpaid claims. This position performs basic account research, resolves technical claim issues, identifies payment discrepancies, and works assigned A/R work queues while maintaining departmental productivity and quality standards.
The role builds foundational knowledge of payer requirements, denial management, and revenue cycle processes while working under minimal supervision.
Schedule
- Monday through Friday, 8:30 a.m. to 5:00 p.m.
Classification
- Full-time
Requirements & Qualifications
Required skills
- Basic understanding of medical billing and insurance reimbursement processes
- Strong analytical and problem-solving skills
- Ability to interpret Explanation of Benefits (EOBs), remittance advice, and payer correspondence
- Strong computer skills with the ability to learn multiple payer websites and billing systems
- Excellent organizational skills and attention to detail
- Effective written and verbal communication skills
- Ability to prioritize workload and meet daily productivity expectations
- Ability to maintain confidentiality and comply with HIPAA regulations
- Ability to work independently while recognizing when issues require escalation
Experience and education
- Entry-level position; previous healthcare billing, collections, customer service, or insurance experience preferred but not required
- One year of computer and data entry experience preferred
- High school diploma or equivalent
Benefits & Perks
Benefits and perks
- Retirement plans: 457(b) and hospital pension plan 401(a)
- Health insurance
- Dental and vision insurance
- Flexible spending account
- Life insurance
- Supplemental plans
- 340B pharmacy program
- Madisonhealth services discount
- Paid time off
- Long-term sick leave
- Employee assistance program with counseling and support services
- Onsite and virtual trainings
Location
Idaho, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
2 weeks ago