Health Information Specialist I

Responsibilities

• Receive and process requests for patient health information according to company and facility policies and procedures
• Maintain confidentiality and security of privileged information
• Maintain working knowledge of company and facility software
• Follow company and customer facility code of conduct and policies
• Communicate work issues, site difficulties, and volume changes to management
• Support additional duties as needed
• Apply medical privacy regulations to prevent unauthorized disclosure
• Manage patient health records and maintain HIPAA compliance
• Prepare new patient charts by gathering paper and electronic documents
• Assemble medical records in standard order and ensure accuracy and completeness
• Create digital images of paperwork for the electronic medical record
• Respond to record requests from internal and external sources
• Answer inbound and outbound calls
• Assist with patient walk-ins when needed
• Handle administrative tasks such as faxes, mail, and data entry
• Meet productivity expectations for the site
• May schedule pick-ups

Qualifications

• High school diploma or GED
• Ability to commute between locations as needed
• Willingness to work overtime during peak seasons when required
• Basic computer proficiency
• Comfortable using phones, fax machines, printers, and general office equipment
• Strong verbal and written communication skills in English
• Detail-oriented and quality-focused with medical records information
• Strong data entry skills
• Ability to work with minimal supervision and adapt to changing priorities
• Strong organizational and multitasking skills
• Ability to respond in a fast-paced environment

Preferred experience

• Experience in a healthcare environment
• Previous production- or metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Interest in process improvement and feedback sharing

Benefits

• PTO
• Health insurance
• Vision insurance
• Dental insurance
• 401(k) savings plan
• Tuition assistance

Additional notes

• Post-offer health screenings may be required
• Vaccination proof or completion may be required depending on client and state requirements
• Employment sponsorship is not available