Datavant is a healthcare data collaboration platform that helps make health data secure, accessible, and actionable. The company supports providers, health plans, researchers, and life sciences organizations, and operates as a remote-first team focused on transforming how healthcare data is connected and used.
This role is responsible for processing release of information (ROI) requests and medical record requests accurately and efficiently while maintaining patient privacy and HIPAA compliance.
Responsibilities include:
- Receive and process requests for patient health information in accordance with company and facility policies and procedures.
- Maintain confidentiality and security of privileged information.
- Maintain working knowledge of company and facility software.
- Adhere to company and customer facility codes of conduct and policies.
- Inform management of work issues, site difficulties, and fluctuating volumes.
- Assist with additional duties as needed.
- Apply medical privacy regulations to prevent unauthorized disclosure.
- Manage patient health records and safeguard records in compliance with HIPAA.
- Prepare new patient charts and gather documents from paper sources and electronic health records.
- Ensure medical records are organized, accurate, and complete.
- Create digital images of paperwork for electronic medical records.
- Respond to internal and external requests for patient records and transmit them appropriately.
- Handle inbound and outbound calls.
- Assist with patient walk-ins when needed.
- Support administrative tasks such as fax handling, mail opening, and data entry.
- Meet productivity expectations for the assigned site.
- Schedule pick-ups when required.
- Perform other duties as assigned.
Requirements & Qualifications
- High school diploma or GED.
- Ability to commute between locations as needed.
- Willingness to work overtime during peak seasons when required.
- Basic computer proficiency.
- Comfortable using phones, fax machines, printers, and other office equipment.
- Strong verbal and written communication skills in English.
- Detail-oriented with a focus on accuracy and compliance in medical records.
- Strong data entry skills.
- Ability to work with minimal supervision and adapt to changing priorities.
- Ability to organize and manage multiple tasks in a fast-paced environment.
- Experience in a healthcare environment is preferred.
- Previous production or metric-based work experience is a plus.
- In-person customer service experience is a plus.
- Ability to build relationships with on-site clients and customers is a plus.
- Openness to process improvements and sharing feedback with internal stakeholders is preferred.
Location
Alabama, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
Yes
Posted
1 week ago