Datavant is seeking a Health Information Specialist to support release of information (ROI) processing and medical records handling in an onsite, patient-facing environment in Virginia Beach, VA.
This role includes front desk support, phone communication with patients and providers, faxing, scanning, burning medical images to CDs, and managing incoming and outgoing medical record requests. The position plays an important role in ensuring requests are handled accurately, timely, and in compliance with HIPAA and facility policies.
The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time.
Requirements & Qualifications
Qualifications
- High school diploma or GED required
- Strong customer service and communication skills
- Comfortable working in a patient-facing, front desk environment
- Detail-oriented and able to handle confidential information
- Reliable, punctual, professional, and able to multitask
- Basic computer proficiency
- Comfortable using phones, fax machines, printers, and general office equipment
- Strong data entry skills
- Able to work with minimal supervision in a fast-paced environment
- Able to manage multiple tasks and changing priorities
- Must pass annual HIPAA training/examination
- Must complete and pass a 90-day ROI certification course with a score of 85% or higher
- Able to work overtime during peak periods when required
Preferred Experience
- Experience in a healthcare environment
- Previous production- or metric-based work experience
- In-person customer service experience
- Ability to build relationships with on-site clients and customers
- Interest in process improvement and contributing ideas
Benefits & Perks
Benefits
- Full-time medical, dental, and vision coverage
- 401(k) retirement plan
- Tuition reimbursement
- Paid time off, including major holidays
- In-person role with growth and advancement opportunities
Location
Virginia Beach, Virginia, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
2 weeks ago