Patient Care Coordinator

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Work Location: 340 Falcon Ridge Pkwy. Ste. 202, Mesquite, NV 89027

The Patient Care Coordinator serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role manages front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff with administrative tasks. The ideal candidate demonstrates excellent communication, attention to detail, commitment to patient care and confidentiality, and maintains professional grooming and appearance.

Responsibilities include:

• Checking patients in and out courteously
• Asking patients for Google reviews
• Maintaining consistent communication across Teams, Klara, and email
• Verifying primary and secondary insurance prior to visits
• Following HIPAA regulations and maintaining confidentiality
• Collecting co-pays, co-insurance, deductibles; obtaining financial consents
• Documenting payment notes and reconciling payments
• Maintaining provider schedules
• Scheduling and confirming patient appointments
• Maintaining and updating patient charts
• Creating and preparing superbills timely and accurately
• Managing patient waiting areas
• Resolving patient grievances with empathy
• Inputting correct payor information into EMA
• Collecting pertinent patient information at check-in
• Updating prior authorization logs
• Completing end-of-day closing tasks
• Collecting cosmetic sales
• Maintaining reception and restroom cleanliness

Required skills and experience:

• Strong customer service and interpersonal skills
• Effective verbal and written communication
• Knowledge of insurance types (HMO, PPO, POS, Medicare), billing, and documentation
• Proficiency in Microsoft Office, EMA, Lightspeed
• Ability to focus in dynamic situations
• HIPAA confidentiality compliance
• Confidence in processing financial payments

Education:

• High school diploma or equivalent required
• 1-2 years medical office or customer service experience preferred
• Familiarity with HIPAA regulations and healthcare operations
• Additional medical office administration training/certification preferred

Equipment/Software: Microsoft 365 apps, Fax, Email, iPad, EMA, Lightspeed, Klara, POS/CC Terminal, Availity, Insurance Portals, Telehealth

Benefits include competitive salary and benefits, health/dental/vision options, 401K, paid time off, professional development, and a supportive work environment.

Apply to be part of a team transforming skin health by submitting your resume and cover letter to careers@skinusa.com.