ROI Medical Records Specialist

Sharecare is a digital healthcare company delivering software and tech-enabled services across the healthcare ecosystem to improve care quality, drive better outcomes, and lower costs. The platform includes benefits navigation, care management, home care resources, and health information management.

This position is responsible for processing all release of information requests timely and efficiently, ensuring accuracy, safeguarding patient privacy, and complying with HIPAA regulations.

• Complete release of information requests, including retrieval, scanning, and transmission of medical records.
• Date stamp requests and highlight key data.
• Validate requests and authorizations as per procedures.
• Perform quality checks to ensure accuracy, confidentiality, and proper invoicing.
• Maintain equipment in excellent condition.
• Provide attentive and respectful customer service; proactively identify client concerns.
• Manage incoming requests via mail, phone, or fax as needed.
• Maintain professional appearance and adhere to dress code.
• Keep a clean and organized work area.
• Maintain knowledge of state laws and fee structures.
• Accept assignments and assist during backlogs.
• Adhere to client policies, HIPAA, and regulatory compliance.
• Maintain confidentiality, security, and ethical standards.
• Handle privileged information accurately and efficiently.

Qualifications:

• High School Diploma (GED) required.
• Preferred minimum 2 years experience in medical records or similar setting.
• Strong computer skills including Microsoft Word and Excel.
• Excellent organizational skills.
• Typing speed of 50 wpm required.
• Proficient with fax, copier, and scanning equipment.
• Quick to learn new equipment and processes.
• Self-motivated, team player with strong customer satisfaction skills.
• Ability to multitask effectively.