Medical Records Retrieval Specialist

This role plays a key role in supporting medical record retrieval efforts for quality, compliance, and risk adjustment programs. The position is primarily remote, focused on accessing electronic medical records (EMR) using secure systems. Occasionally, onsite retrieval assignments may be required based on project needs.

The ideal candidate is detail-oriented, professional, and able to manage assigned tasks independently while maintaining strict confidentiality and adhering to all HIPAA requirements.

Remote Download (Primary Work):

• Retrieve medical records from EMR/EHR systems using secure, HIPAA-compliant tools
• Perform quality checks to ensure records are complete, legible, and properly captured
• Scan, index, validate, and upload medical documentation into company systems
• Maintain confidentiality and follow all compliance, privacy, and data handling protocols
• Communicate professionally with provider offices when access coordination is required

Onsite Retrieval (As Needed):

• Conduct onsite medical record retrieval at designated provider facilities when remote access is not available
• Travel locally within the region and complete air travel for assignments when required
• For local onsite work: mileage (Trip Fees) plus hourly or record pay (whichever is higher) is provided
• For air travel assignments: company covers flights, lodging (if applicable), and rental car per policy
• Safely manage and transport company-issued equipment

Requirements:

• High school diploma or equivalent
• Basic computer literacy and comfort navigating EMR/EHR portals or secure digital tools
• Strong attention to detail, documentation accuracy, and organization
• Effective communication skills and professionalism with provider staff
• Ability to maintain confidentiality and strict compliance with HIPAA
• Valid, active driver's license with a clean motor vehicle record
• Personal vehicle with active insurance
• Ability to lift and carry up to 25 pounds
• Ability to travel locally and complete occasional flights as needed

Preferred Qualifications:

• Previous experience in medical records, EMR/EHR systems, healthcare administration, or provider-facing roles
• Working knowledge of HIPAA and PHI handling
• Prior experience in remote or field-based medical record retrieval

Work Environment & Physical Requirements:

• Primary work performed remotely using company-approved access systems
• Periodic field assignments based on project needs
• Local travel typically covers 30-40 miles per assignment; occasional regional flying may be required
• Ability to sit for extended periods when working remotely and to stand/walk during onsite retrievals
• Must be able to lift and carry up to 25 lbs

Compensation:

• Remote EMR download work: $13 - $14 per hour
• Onsite medical record retrieval: $20.00 per hour or $3.00 per completed record, whichever is higher