HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years as one of the fastest growing companies in the region and in the country.
HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. The company is expanding rapidly and has created unique roles that need qualified candidates.
The Onsite Medical Records Processing Specialist position is located in Plano, Texas. The role can work primarily remote but will need to support onsite as needed.
Job responsibilities include:
- Complete all incoming Release of Information (ROI) requests in a timely and efficient manner.
- Maintain 100% ROI accuracy.
- Complete all STAT requests within one hour and maintain a 24-hour turnaround time for all other ROI requests.
- Keep all queues current.
- Validate requests and authorize release of Protected Health Information (PHI) according to established procedures.
- Perform quality checks to ensure accuracy, confidentiality, and proper invoicing.
- Maintain confidentiality, security, and ethical standards during transport, storage, and disposal of medical records.
- Complete legal affidavits and answer questions as needed.
- Regularly scan ROI requests into charts.
- Adhere to ROI policies specific to HealthMark and clients.
- Maintain neat, clean, and professional appearance and follow dress code.
- Ensure clean and orderly work area with proper file storage and adequate supplies.
- Maintain and update facility guides as needed.
- Provide excellent customer service through attentiveness, respect, and effective communication.
- Proactively identify and de-escalate patient complaints.
- Ensure maximum customer satisfaction.
Candidate qualities sought:
- Fast learner
- Dependable
- Quick worker
- Team player
- Positive attitude
- Self-motivated and strives to do more
Note: This job description provides a general overview and may be subject to change as organizational needs evolve.
Entry level position requiring attention to detail, ability to process medical record requests accurately and timely, adherence to confidentiality and security protocols, customer service skills, and the ability to work in a team and independently. No specific degrees or certifications listed.
Location
Plano, Texas, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
Yes
Posted
6 months ago