Patient Care Coordinator - Dermatology

Join our team at Skin and Cancer Institute if you are passionate about dermatology and skin health. This role is patient-focused and requires managing front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff administratively. You will serve as the first point of contact for patients ensuring a welcoming and professional environment.

Responsibilities include:

• Greeting patients and managing check-in/check-out procedures
• Collecting patient information and maintaining updated charts in EMA
• Scheduling and managing appointments
• Verifying insurance and handling authorizations
• Collecting payments including co-pays, co-insurance, deductibles, and cosmetic sales
• Maintaining HIPAA compliance and confidentiality
• Communicating professionally and managing patient concerns
• Supporting clinical and administrative staff with daily operations

Required skills and abilities:

• Strong customer service, communication, and interpersonal skills
• Knowledge of insurance types, billing, and documentation
• Proficiency with Microsoft Office, EMA software, and Lightspeed
• Ability to maintain professionalism and confidentiality

Education and experience:

• High school diploma or equivalent required
• 1-2 years of medical office or customer service experience preferred
• Familiarity with HIPAA and healthcare operations
• Additional training or certification in medical office administration preferred

Equipment used includes Microsoft 365 apps, Klara, EMA, ModMed, and lab systems.

We offer competitive salary and benefits, health/dental/vision insurance, 401K, paid time off, and professional development opportunities.

Apply to join a dynamic team transforming skin health.