Sharecare is a digital healthcare company delivering software and tech-enabled services to improve care quality, outcomes, and lower costs across the healthcare ecosystem. This role processes release of information (ROI) requests promptly and accurately, ensuring customer satisfaction while safeguarding patient privacy and compliance with HIPAA and company policies.
Responsibilities include retrieving and returning medical charts, scanning and transmitting records, validating release authorizations, performing quality and confidentiality checks, maintaining equipment, providing excellent customer service, handling incoming requests, and adhering to relevant laws and regulations.
Candidates must maintain a professional appearance and clean work area, be proactive in addressing client concerns, and work effectively within scope and client policies.
- High School Diploma (GED) required
- Minimum 2 years experience in a medical records department or similar setting preferred
- Strong computer skills, including Microsoft Word and Excel
- Excellent organizational skills
- Typing speed of 50 words per minute
- Experience using fax, copier, and scanning machines
- Willingness to learn new equipment and processes quickly
- Self-motivated and a team player
- Proven customer satisfaction skills
- Ability to multi-task
Location
N/A
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
2 months ago