Patient Care Coordinator - Hybrid Opportunity in Columbus, OH

Start a rewarding career in healthcare administration and customer support. Join a growing healthcare team supporting patients across multiple specialties such as Cardiology, Radiology, Labor & Delivery, Physical Therapy, and more.

Why You'll Love This Opportunity:

Starting pay of $17.50/hour with possible increase upon permanent conversion
Hybrid flexibility after successful training and strong performance
Excellent long-term benefits after conversion including medical, dental, and vision insurance, 401(k) & retirement plans, tuition reimbursement, and generous PTO
Supportive team environment and career growth opportunities
Gain experience with a respected healthcare organization

Schedule & Training:

Training Period (First 2 Months): Monday–Friday, 8:00 AM – 4:30 PM ET, combination of classroom-style and self-guided digital training on-site required
Post-Training Schedule: Permanent schedule between 7:00 AM – 5:30 PM ET, Monday–Friday with consistent set schedule
Hybrid Work Model: On-site first 90+ days; remote work eligibility after demonstrating strong attendance and performance

Responsibilities:

Communicate with patients by phone to understand scheduling needs
Coordinate outpatient appointments across multiple specialties
Assist with routine, urgent, and specialty scheduling requests
Provide empathetic, professional patient support and resolve scheduling issues
Navigate multiple computer systems and scheduling software
Deliver exceptional patient experience
Collaborate with teammates to maintain a positive environment

Requirements:

High school diploma or equivalent
At least 1 year of over-the-phone customer service experience
Strong communication and interpersonal skills
Passion for excellent customer service and helping others
Comfortable handling sensitive and confidential information
Strong computer and multitasking abilities
Quick learner for new systems and processes
Reliable attendance and professionalism

Additional Information:

Background check and drug screening required
Contract-to-hire: initial 2-month contract aligns with training; conversion based on attendance, performance, and professionalism

About Calculated Hire:

Calculated Hire (Eight Eleven Group) specializes in IT hiring, recruiting, and staffing with 16+ years of experience. They offer contract, contract-to-hire, and permanent placement services nationwide. Equal employment opportunity employer.