Medical Records Clerk

Expand access, ensure compliance, and support compassionate care as a dependable and detail-oriented Medical Records Clerk on our hospice care team. You will manage and maintain accurate patient records, ensure compliance with healthcare regulations, and provide essential office support to help deliver exceptional care, enabling caregivers to focus on making every moment count.

Responsibilities include maintaining and closing medical records per company policy, reviewing records for completeness and compliance, obtaining missing chart information such as physician signatures, managing release of information with necessary authorizations, copying and delivering requested medical information promptly, collaborating with clinical staff to support admissions, providing administrative support including phone answering and data entry, conducting medical record audits, participating in patient care coordination and hospice quality improvement programs, archiving closed case records, maintaining a master patient index, promoting company core values, and completing required annual compliance training.

Qualifications:

• High school diploma or equivalent required
• Minimum of three years experience in office work or medical records department
• Valid driver’s license and current automobile insurance
• Strong organizational, record keeping, filing, typing, oral and written communication skills
• Proficient in documentation management and operating office equipment
• Ability to multitask with composure and communicate effectively with diverse backgrounds
• Responsible, mature, cooperative, and tactful in the workplace

Benefits:

• Competitive pay
• 401(k) with company match
• Career advancement opportunities
• National and local recognition programs
• Teammate assistance fund
• For full-time: medical, dental, vision insurance; mileage reimbursement or fleet vehicle program; generous paid time off + 7 paid holidays; wellness programs including telemedicine, diabetes management, joint & spine concierge care; education support and tuition assistance (ASN to BSN, BSN to MSN); free continuing education units (CEUs); company-paid life & long-term disability insurance; voluntary benefits (pet, critical illness, accident, LTC)

This is a safety-sensitive position. Employees must meet minimum requirements for benefits and state-specific requirements where applicable. Gentiva Hospice is an EEO employer and maintains a drug-free workplace.