Acentra Health is dedicated to empowering better health outcomes through technology, services, and clinical expertise, focusing on innovative health solutions that deliver maximum impact.
As a Scheduler Coordinator, you will ensure timely assessments for Medicaid beneficiaries by coordinating schedules between beneficiaries, providers, and assessors. This remote position involves managing scheduling efficiently to support service effectiveness, utilizing automated systems, and maintaining thorough documentation.
Key responsibilities include:
- Scheduling assessments conducted by Registered Nurses for in-home and facility settings using automated systems.
- Documenting all scheduling interactions within state and proprietary systems.
- Initiating outbound communications with beneficiaries and providers to schedule assessments and optimize routing.
- Providing prompt responses to inquiries, conflicts, and complaints related to scheduling.
- Understanding and adhering to internal policies, procedures, and HIPAA regulations.
- Consulting supervisors on complex or unresolved scheduling issues.
Candidates should have at least 1 year of healthcare customer service experience, scheduling experience, and outbound calling skills, preferably in a call center environment. Strong communication, organizational skills, and the ability to work independently are essential. Proficiency with Microsoft Office and access to a secure remote work environment are required.
Acentra Health offers a comprehensive benefits package including health plans, paid time off, retirement savings, wellness programs, education assistance, and corporate discounts. The pay range is $16.35 to $20.43 per hour, influenced by experience and skill level.
Join a passionate team committed to improving healthcare outcomes across the country.
- High school diploma or GED equivalent.
- Minimum 1 year of customer service experience in healthcare.
- Minimum 1 year scheduling experience.
- Minimum 1 year outbound calling experience, preferably in a call center.
- Strong written and verbal communication skills.
- Demonstrated interpersonal, organizational, and time management abilities.
- Ability to work independently and manage responsibilities with minimal supervision.
- Proficiency in Microsoft Office.
- Access to high-speed internet and a secure, private workspace.
- Knowledge and adherence to HIPAA and related privacy and security rules.
Comprehensive health plans, paid time off, retirement savings, corporate wellness programs, educational assistance, corporate discounts.
Location
N/A
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
Yes
Posted
3 weeks ago