Support Services position located on-site at Prestige Place in Miamisburg, Ohio. The role supports Kettering Health by processing protected health information timely and accurately, complying with federal, state, and system standards to ensure confidential and complete patient records.
Responsibilities include:
- Scanning, indexing, and quality assurance of medical documents
- Monitoring and working EPIC, Right Fax/Onbase, Advanced Care Document workqueues
- Handling Patient Amendment Requests
- Utilizing Microsoft Excel, Teams, Word, and landline telecommunication equipment
- Operating Multi-Functional Devices for printing, scanning, and faxing (including digital faxing)
Requirements:
- AHIMA credential preferred
- Education in medical record office procedures, medical terminology, anatomy, and physiology desired
- 1 to 2 years of experience in health information/medical records systems
- Knowledge of medical terminology
- Excellent customer service and phone etiquette skills
- Aptitude for clerical tasks with attention to detail and accuracy
- Problem-solving skills
- Ability to prioritize and balance workload effectively
- Basic computer knowledge
Kettering Health is a not-for-profit system serving southwest Ohio, committed to exceptional healthcare and patient safety.
Requirements & Qualifications
- AHIMA credential preferred
- Courses in medical record office procedures, medical terminology, anatomy and physiology desired
- 1 to 2 years of experience in health information or medical records systems
- Required knowledge of medical terminology
- Strong customer service skills
- Excellent phone etiquette
- Clerical aptitude with detail orientation
- Strong problem-solving and workload prioritization skills
- Basic computer proficiency
Location
Ohio, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
3 months ago
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