Patient Services Specialist - Medical Records

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Job Summary: The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Essential Functions:

• Assists with patient duties such as relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information, verifying demographics, and entering changes into the computer system.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer.
• Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities.
• May discuss financial arrangements with patients.
• Receives and directs phone calls and assists patients and visitors.
• Responds to routine inquiries about practice services.
• Ensures patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Key Success Factors:

• Good listening, interpersonal, communication skills, and professional telephone etiquette.
• Ability to adapt communication style to different audiences, empathetic listener, tactful and gracious.
• Ability to assess requests promptly using electronic and paper resources.
• Ability to calm upset patients professionally.
• Excellent data entry, numerical, typing, and computer skills with attention to detail.
• Comfortable working in a fast-paced, changing, and stressful environment.

Qualifications:

• High School Diploma or GED Equivalent
• Less than 1 year of experience