We are seeking a dedicated and detail-oriented Medical Records Specialist to join our team! In this role, you will be responsible for receiving, validating, documenting, and responding to requests for information contained in legal medical records. You will handle inquiries from healthcare organizations, attorneys, insurance companies, patients, and other interested third parties in a timely and efficient manner.

Location: Onsite - Sioux City, IA

Hours: Monday-Friday, 8am-4:30pm

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program includes paid time off, parental leave, 401K matching, an employee recognition program, dental, health and vision insurance, paid holidays, short and long-term disability, pet insurance, early access to earned wages via Daily Pay, tuition reimbursement, and adoption assistance.

We champion a culture of belonging where everyone feels valued and respected. We provide support and development opportunities to deliver an exceptional employment experience.

Responsibilities:

Prepare medical information according to facility policies, state and federal laws for requests from patients, family members, insurance companies, attorneys, subpoenas, physicians, other health care facilities, and third parties.
Notify appropriate departments of any court orders/subpoenas.
Log and fulfill requests or submit to approved vendor.
Complete invoicing and follow up on payments.
Ensure receipt and validation of HIPAA compliant authorizations.
Collaborate with departments to resolve document and HIPAA request issues.
Prioritize and respond to release of information requests promptly.
Perform self-quality checks to ensure accuracy, completeness, confidentiality, and proper invoicing.
Maintain confidentiality of all patient and facility information.

Customer Service:

Promptly and courteously answer phone calls and assist with release requests.
Fulfill patient walk-in record requests.
Access and retrieve patient information from computer systems and media.

Qualifications:

Must have Release of Information experience.
High school diploma required; Associate degree in Health Science preferred.
Previous experience in hospital/clinic setting or with electronic health records, related office, or customer service experience.
RHIT, RHIA, or CRIS certification preferred.