Eligible for up to a $1,000 Sign-On-Bonus if hired.
Baptist Health is hiring an experienced Office Specialist for the Baptist Cardiology office at the Cardiac Access Center. This is a full-time, day-shift opportunity Monday through Friday, typically between 7:30 AM to 5:30 PM, with occasional variation depending on office needs.
This role requires strong multi-tasking and people skills to ensure a positive patient experience. The Office Specialist will provide business services for patients and the healthcare system, responsible for patient registration, scanning documents, and posting charges and payments.
Responsibilities include:
- Following telephone protocols
- Serving as a liaison between customers and the practice
- Managing large volumes of inbound and outbound calls promptly
- Scheduling appointments as needed
- Preparing patient charts prior to appointments
- Submitting and obtaining external medical records
- Coordinating with third party vendors to complete medical record requests
- Following call scripts for various scenarios
- Identifying customer needs and providing solutions
- Performing data entry tasks
- Delivering excellent customer service
- Managing Medical Records OnBase queue and indexing documents in EPIC
- Managing Medical Record Requests OnBase queue and sending requests to HIM
- Other duties as assigned
Experience:
- One to two years of front desk experience preferred
- Experience working in a medical office preferred
Education & Credentials:
- High School Diploma or GED equivalent required
Location:
Baptist Cardiology 1905 Corporate Square Blvd Jacksonville, FL 32216
- One to two years front desk experience preferred
- Experience working in a medical office preferred
- High School Diploma or GED equivalent required
- Driver's License required
Eligible for up to a $1,000 sign-on bonus if hired
Location
Jacksonville, Florida, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
3 weeks ago