Front Desk & Billing Coordinator

We are seeking a reliable and detail-oriented Front Desk & Billing Coordinator to join our physical therapy / medical office team.

This temporary position provides coverage during a team member's maternity leave, with potential to become full-time based on performance and fit.

Responsibilities include front desk support and billing/insurance coordination. This role supports an outsourced billing company and virtual assistants but is not a full charge medical biller position.

Key duties:

• Greet and check in patients
• Answer phones, assist with scheduling and rescheduling appointments
• Collect, verify, and update patient demographic and insurance information
• Organize patient documents
• Provide front desk coverage as needed
• Review insurance information and resolve billing or eligibility issues
• Support virtual assistants with complex verification or authorization issues
• Communicate with patients and billing company regarding insurance and billing matters

Qualifications:

• Experience in medical or physical therapy office, billing office, or healthcare administrative setting
• Familiarity with front desk duties, scheduling, insurance review
• Understanding of medical insurance benefits, eligibility, and coordination
• Knowledge of Workers’ Compensation, No-Fault, Medicare, Medicaid, managed Medicaid, Medicare Advantage plans preferred
• Strong attention to detail and communication skills
• Experience with EMR, scheduling, or billing systems is a plus

Work setting: outpatient medical office, physical therapy/rehabilitation

Note: This role is focused on front desk support, insurance problem-solving, billing coordination, EOB handling, and communication with outsourced billing, not routine claim submission or payment posting.