The Patient Financial Services Specialist manages patient financial services and supports key accounts receivable processes.
- Prepare and submit expense certifications for dispensed medications.
- Collect financial, demographic, and insurance information needed for certifications.
- Prepare and send medication quotes to patients.
- Contact patients to perform collection activities.
- Review accounts receivable monthly and document actions.
- Record and reconcile deductible payments.
- Update payment agreements and follow up on due dates.
- Prepare and send receipts for payments made by patients.
- Manage and file departmental correspondence.
- Maintain communication with patients to address questions, pending payments, or received payments.
- Handle patient requests referred by other departments as needed.
- Comply with applicable laws and regulations including HIPAA.
- Protect confidential information of patients and the pharmacy.
Requirements & Qualifications
- Associate’s degree in Medical Billing and Coding, Health Services Administration, Medical Administrative Assistant, Medical Records, or related healthcare fields.
- Intermediate to advanced proficiency in Microsoft Office and billing systems.
- Experience in customer/patient service.
Location
N/A
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
2 weeks ago
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