The Patient Financial Services Specialist is responsible for managing patient financial services, processing expense certifications, recording payments, maintaining effective communication with patients, and supporting key accounts receivable processes.
Responsibilities include preparing and sending expense certifications for dispensed medications, collecting financial, demographic, and insurance information needed for certifications, preparing and sending medication quotes to patients, contacting patients for collection efforts, reviewing accounts receivable monthly and documenting actions, recording and reconciling deductible payments, updating payment agreements and following up on deadlines, preparing and sending payment receipts to patients, handling and filing correspondence for the area, keeping effective communication with patients to clarify questions, pending or received payments, attending to patient requests referred by other departments as needed, complying with applicable laws and regulations including HIPAA and local/federal laws, and protecting confidential patient and pharmacy information.
Associate degree in Medical Billing and Coding, Health Services Administration, Medical Administrative Assistant, Medical Records or related fields in the health area. Intermediate/advanced management of Microsoft Office and billing systems. Experience in customer/patient service.
Location
N/A
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
2 weeks ago