At the direction and control of the Director of Revenue Cycle, the Patient Services Representative is responsible for coordinating admissions and/or registrations of patients, verifying information received upon admission, performing pre-certification for inpatient and outpatient admits, handling billing and collections of all commercial accounts, and having extensive knowledge of commercial insurance contracts.
Key duties include interviewing patients or their representatives to obtain necessary information for treatment, entering patient data into computer systems, explaining hospital policies regarding deposits and prepayments, verifying insurance and assisting patients in understanding their insurance benefits, filing commercial claims and following up on payments or denials, analyzing remittances and denials, arranging payment plans for delinquent accounts, reviewing billing manuals for updates, managing collection activities, handling financial assistance forms, processing patient refunds, collaborating with physician offices on patient demographic information, and faxing documentation to third-party payers.
The role requires proficiency in computers and accurate use of a 10-key adding machine by touch, ability to work independently and with interruptions, excellent communication skills both orally and in writing, discretion in handling confidential information, and punctual attendance. Work hours may include evenings, nights, and weekends as needed.
High school diploma required; one or two years of college preferred.
One year prior experience preferred in a hospital, similar medical facility, or physician office.
Ability to use sound judgment, computer skills, and maintain confidentiality.
Physical abilities include reaching, grasping, proofreading, data entry, hearing, reading, and verbal communication in English.
Location
Arkansas, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago