Self Pay Representative (IRCM)

Join the team that delivers a Healthier Bottom Line by strengthening rural hospitals through dependable revenue cycle expertise that sustains access to quality healthcare in rural communities.

The Self-Pay Representative manages patient-responsible accounts from initial billing through final resolution, including patient outreach, phone communication, balance explanation, payment processing, payment arrangements, financial assistance screening, documentation, and statement review.

Key responsibilities include communicating with patients to resolve balances, educating them on account details and payment options, negotiating payments and arrangements, screening for financial assistance, and maintaining accurate documentation.

The role involves phone and administrative tasks, collaboration with internal teams, and adherence to confidentiality, HIPAA regulations, and company policies.

Candidates should have a High School Diploma/GED with 1-2 years experience in healthcare self-pay, patient financial services, billing, or call center environments. Experience with hospital EMR systems such as Epic, Cerner, or Meditech is preferred.

Strong communication, customer service, and de-escalation skills are essential, as is the ability to explain financial information compassionately.

Ability to work remotely with a dedicated workspace and cable internet is available.

Drug testing and background checks are required. InlandRCM is an Equal Employment Opportunity employer.