Goodman Campbell Brain and Spine (GCBS) is dedicated to delivering exceptional neurosurgical care with a strong emphasis on quality and teamwork. We foster a culture of collaboration, respect, and a shared vision of excellence.

We are seeking a Test Scheduling Specialist to enhance the patient experience by managing scheduling for procedures and tests. Key responsibilities include updating patient registration information, verifying benefits, and obtaining authorizations/pre-certifications for tests, surgeries, and visits. This role is essential in facilitating patient care and supports a positive patient experience.

The position offers the opportunity for remote work after full training.

Responsibilities include:

Deliver high-level customer service in scheduling procedures and tests.
Update patient registration details and scan insurance cards.
Schedule requested procedures and follow-ups, and coordinate with departments to complete pre-certifications and benefit verification.
Provide patients with relevant information and instructions.
Reschedule or cancel procedures/tests as needed.
Collaborate with Medical Administrative Assistants and the Prior Authorization team to secure referrals and prior authorizations.
Verify eligibility and benefits for procedures.
Maintain accurate documentation in the electronic health record system (NextGen), including insurance and demographic information.
Collaborate respectfully with team members to ensure efficient scheduling workflows.

Qualifications:

High school diploma or equivalent.
Preferred 1-3 years of medical office or hospital experience; 2 years medical billing experience preferred.

Physical demands:

Ability to sit for extended periods and perform telephone and computer work.