Medical Records Specialist

Are you a team focused, high-energy, engaging individual? Do you feel comfortable with being a core team member and ensuring an exceptional experience for team members and other stakeholders? Do you want to do your part to elevate the physical therapy profession? Do you want to learn from the best in the industry?

At Spooner, Arizona's largest physical therapy private practice, we are proud of our culture of excellence founded on our core values. Spooner has been helping communities achieve health through movement for over 30 years and continues to grow in size and expertise.

This is a fully on-site role based in North Scottsdale; remote or hybrid work is not available.

You will coordinate medical records off-site storage and retrieval, inventory tracking, pickup and delivery arrangements, and boxing of records following all state and federal guidelines and HIPAA requirements.

Responsibilities include:

• Coordinate medical records requests in compliance with state and federal guidelines and HIPAA
• Ensure receipt and log all payments for medical records requests
• Communicate timely with internal and external customers about medical records requests
• Implement communication and tracking to optimize the records request process
• Produce timely and accurate reports related to medical records storage
• Stay current on HIPAA requirements and educate others
• Work with Revenue Cycle Manager on goals and expectations
• Maintain open dialogue with team members
• Participate in training, cross-training, and mentoring
• Promote positive relationships with providers, patients, vendors, and customers
• Assist in quality assurance and problem resolution
• Help maximize productivity and company goals
• Communicate with clients and patients as needed
• Sort and distribute incoming mail to the accounting department accurately and timely

We offer a team environment fostering continuous learning and fun, with a 6-month onboarding program.