Patient Care Specialist II

We are seeking a reliable, detail-oriented Patient Care Specialist with front office experience in a healthcare environment to support daily medical office operations and ensure an exceptional patient experience. This full-time role is located in Naples, FL, with a schedule Monday to Thursday 8:00 AM – 5:00 PM and Friday 8:00 AM – 2:00 PM.

Key responsibilities include:

• Greeting, registering, and checking in patients; ensuring accurate demographic and insurance information
• Verifying insurance eligibility, obtaining authorizations, and documenting verification results
• Collecting and processing copayments with standard cash-handling procedures
• Answering and routing phone calls, scheduling and rescheduling appointments, and maintaining provider schedules
• Processing referrals, medical record requests, and appointment ticklers promptly
• Performing administrative tasks such as filing, faxing, scanning, and uploading documents into the EHR
• Reviewing patient accounts for outstanding balances or documentation issues and collaborating with billing as needed
• Maintaining HIPAA compliance and safeguarding patient information
• Supporting efficient patient flow across multiple providers and departments
• Auditing charts and registration data for accuracy and compliance
• Assisting Practice Manager and care team with administrative tasks and operational reports
• Providing professional, courteous customer service

Requirements:

• High school diploma or GED
• 1–2 years of healthcare front office experience
• Knowledge of medical insurance
• Fluent in Spanish
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Experience with Athena or similar EMR/EHR systems
• Basic computer proficiency
• Strong attention to detail and time management
• Commitment to confidentiality, professionalism, and HIPAA compliance

Preferred experience:

• Gastroenterology or Primary Care office experience
• Familiarity with multi-provider scheduling
• Knowledge of medical terminology

Benefits include Medical, Dental, and Vision Insurance, 401(k), 7 Paid Holidays, PTO, and Pet Insurance.