Medical Assistant Coordinator

Position Overview: The Medical Assistant Coordinator reports to the Practice Manager(s) and supports the daily operations of the Janian Primary Care program by performing both traditional Medical Assistant duties and assuming lead Medical Assistant administrative functions. These additional responsibilities include assisting in shadowing site visits of MA candidates as well as on-the-ground onboarding and site-specific training of new Medical Assistants, on-the-ground support of compliance and quality control support tasks, and helping to ensure effective and efficient Medical Assistant and medical suite functioning through ordering medical supplies and on-the-ground trouble-shooting as needed.

The Medical Assistant Coordinator's service time includes dedicated administrative hours as well as clinical hours to fulfill this role. This is a full-time position and reports to the Practice Manager(s). Please note that responsibilities may vary depending on program and service needs.

Essential Functions include:

• Traditional clinical and administrative Medical Assistant duties under licensed providers, including taking vital signs, patient preparation, basic screenings, phlebotomy, EKG exams, assisting providers, documentation in EMR (eCW), appointment scheduling, insurance verification, patient intake, referrals, billing support via EPACES, and supply management.
• Additional duties such as coordinating supply ordering, invoice reconciliation, retina exams programming (when restarted), sterilization programming support, compliance with OSHA, CLIA, infection-control standards, vaccine/medication storage compliance, recruitment, onboarding and training of Medical Assistants, quality control review, and supporting program evaluation and quality improvement.

Expectations:

• Provide clinical oversight and support to ensure consistent practices.
• Support operational coordination for scheduling and clinic workflow.
• Monitor quality assurance and compliance.
• Identify and resolve operational issues.
• Serve as communication liaison among providers, MAs, and leadership.
• Assist in training and onboarding new Medical Assistants.
• Manage multiple priorities and tasks independently.
• Provide peer-level guidance in a collaborative environment.

Education:

High school diploma or GED required.

Certification/License:

Completion of medical assistant training program preferred.

Experience:

Minimum 2 years relevant medical assistant experience post certification, plus at least 1 year in lead/supervisory/administrative role preferred. Experience in community-based, primary care, or underserved settings strongly preferred.

Skills:

Proficiency with eCW EMR, Microsoft Office; Medical terminology and clinical workflows; Organizational, communication, mentoring, and problem-solving skills; Ability to work independently and collaboratively; CPR certification preferred; Willingness to travel among program sites in NYC boroughs.

Physical Demands:

Ability to sit/stand for long periods, lift up to 20 lbs, walk stairs, work indoors and in contact with public, operate office equipment, and travel among multiple locations.

Benefits:

• PTO starting at 17 days, increasing with tenure
• Medical, vision, dental plans
• Employee Assistance Program
• 403(b) Retirement Plan
• Pre-tax savings including FSA and commuter benefits
• Transit Subsidy
• Paid Family Leave, Short-Term Disability insurance
• Health Savings Account
• Life insurance
• Tuition reimbursement