Front Desk Specialist

The Front Desk Specialist is responsible for the overall success of the front office functions of a busy ophthalmology practice. The role involves coordinating all practice activities to ensure smooth operations.

Key responsibilities include:

• Providing excellent customer service
• Greeting patients and visitors to the medical practice
• Checking in and checking out patients
• Booking patient appointments
• Utilizing electronic health records such as Nextech EHR and Practice Plus
• Verifying insurance for patient appointments
• Registering patients in the practice management system
• Collecting identification and insurance cards, scanning them into the medical record
• Collecting co-pays and outstanding patient balances
• Updating encounter forms with accurate patient information
• Obtaining patient signatures on financial agreements and privacy policies
• Handling phone calls, messages, and appointment scheduling
• Lifting up to 50 lbs
• Traveling daily between offices as needed (no overnight travel)

Qualifications:

• High School Diploma
• Minimum 1 year experience in a medical practice or hospital setting preferred
• Experience in ophthalmology practice and Nextech EHR system preferred
• Strong multitasking, telephone skills, customer service, time management, organization, attention to detail
• Bilingual required
• Professionalism, quality focus, team-driven attitude, ability to work in fast-paced environment

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person (Lady Lake, Florida)