The Customer Service Specialist is responsible for providing exemplary service by greeting and assisting patients and visitors, handling high volume phone calls, scheduling patient appointments, and managing daily front desk operations in a medical office setting. Duties include collecting patient balances at check-in and check-out, staying current on insurance plans, verifying insurance and benefits, and communicating patient-related issues to physicians and staff. The role requires maintaining accurate and complete patient information in electronic medical records and assisting with liaison tasks with other organizations.
- High School Diploma or equivalent
- 0 to 1 year of medical practice clerical experience preferred
- 1 year clerical experience in a healthcare setting is a plus
- Ability to handle high volumes of phone calls and patient interactions
- Familiarity with insurance verification and authorization management
Not specified
Location
Florida, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago