The Supervisor, Patient Financial Services and Advocacy leads a team of patient advocates and customer service specialists within the home infusion business office. This role is responsible for ensuring patients receive compassionate, knowledgeable, and solution-oriented financial guidance throughout the home infusion therapy lifecycle.
The Supervisor manages billing dispute resolution, patient account problem-solving, and financial assistance coordination while maintaining the highest standards of empathy and professionalism. They must possess expertise in home infusion billing and reimbursement or demonstrated experience in customer service environments with de-escalation and dispute resolution.
Responsibilities include leadership and people management, coaching a team of 4-8 billing specialists and financial advocates, patient communication and dispute resolution, financial counseling and patient advocacy, quality and compliance, and oversight of home infusion revenue cycle operations.
Must have experience with insurance verification, prior authorization, billing codes, and compliance with healthcare financial regulations. Collaborate with coding and compliance teams, monitor KPIs, and prepare reports for leadership.
This is a remote role, Monday-Friday 8:00AM-4:30PM.
- Bachelor’s degree in Healthcare Administration, Business, Finance, or equivalent experience.
- 5 years progressive experience in patient financial services, healthcare revenue cycle, patient access, or medical billing/collections.
- 2 years supervisory or lead role overseeing a team of 5+ staff.
- 5 years hands-on experience in home infusion, specialty pharmacy billing and reimbursement or extensive experience in high-volume customer service/patient advocacy.
- Strong knowledge of commercial insurance, Medicare, Medicaid, pharmacy benefits.
- Proficiency in healthcare billing systems (e.g., Epic, Brightree).
- Familiarity with HCPCS, CPT, ICD-10 coding for infusion therapies.
- Knowledge of No Surprises Act, HIPAA, FDCPA, and balance billing regulations.
- Proficient in Microsoft Office suite and CRM or case management platforms.
Preferred:
- Certifications: CRCR, CPAR, or CHFP.
- Training in conflict resolution and de-escalation techniques.
- Proven success in resolving complex billing disputes and patient grievances.
- Experience developing and delivering staff training.
Location
Minnesota, US
Employment Type
Full-time
Experience Level
Manager
Salary Range
$89,980 - $127,026
Remote work allowed
Yes
Posted
1 week ago