Front Office Coordinator

At Pivot Physical Therapy, part of Athletico, the Front Office Coordinator supports patient intake and financial clearance processes, ensuring an exceptional front-office experience. This role involves greeting patients, completing registration including insurance verification, educating on financial responsibilities, collecting payments, managing scheduling, and coordinating communication with clinical teams. The incumbent collaborates closely with clinical staff and supports revenue cycle performance while maintaining compliance and data integrity. They also participate in ongoing training and assist with clinic engagement activities.

Key responsibilities include:

• Delivering excellent customer service and resolving issues promptly
• Completing accurate patient registration and insurance verification
• Educating patients about payments and digital engagement tools
• Collecting payments and meeting collection targets
• Managing scheduling workflows to optimize patient access
• Utilizing EMR/EHR and reporting tools to support continuous improvement
• Coordinating communication of patient progress to referral sources
• Supporting clinic engagement through patient celebrations and activities

Qualifications:

• High school diploma or GED
• 1-2 years customer service experience required; healthcare administration preferred
• Proficiency with EMR/EHR systems, MS Office, and scheduling platforms
• Knowledge of insurance verification and prior authorization
• Understanding of HIPAA compliance and patient privacy
• Excellent communication and organizational skills

Physical demands and work environment are typical for office-based roles with no extraordinary factors.

The company is an equal opportunity employer committed to diversity and inclusion.