Vanderbilt University Medical Center in Nashville, TN, is seeking a Patient Service Specialist for the VOI Clinic - Wilson County in Lebanon, TN. This role involves providing services to patients before, during, or after appointments with minimal guidance, facilitating efficient workflow, supporting appropriate use of technology, and engaging in effective communication.
Key responsibilities include scheduling appointments and procedures using clinical communication tools, managing registrations and patient work queues, coordinating with patients and outside facilities to ensure pre-appointment orders and consults are ready, and communicating with patients through the patient portal using critical decision making.
The position is Monday to Friday, 8:30am - 5:00pm, with no nights or weekends. This role requires proficiency in customer service, patient scheduling, patient documentation, and medical terminology at varying levels from novice to intermediate.
Vanderbilt Health offers a supportive environment focused on employee growth, inclusion, and high-quality patient care. The candidate should have at least 1 year of relevant work experience and a high school diploma or GED.
- Minimum 1 year relevant work experience.
- High school diploma or GED.
- Proficiency in patient scheduling and documentation.
- Ability to comprehend medical terminology.
- Strong customer service skills.
- Ability to coordinate multiple services and communicate effectively with patients and providers.
- Basic knowledge of safety and regulatory requirements in healthcare.
Additional skills:
- Critical decision-making abilities.
- Familiarity with patient portals and clinical computer systems.
Comprehensive benefits package including health, disability, retirement, and wellness offerings to support well-being and professional growth.
Location
Tennessee, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago