Since 1970, Salud has provided a Medical Home to patients, integrating medical, dental, behavioral health, and clinical pharmacy services in a coordinated team-based system of care. The Customer Service Associate (CSA) creates a positive first impression, delivers excellent customer service, and supports patients and their families in self-management, self-efficacy, and behavior change. Responsibilities include greeting patients, front desk reception, cashier duties, check-in and check-out for appointments, making reminder calls, answering questions, and managing patient complaints to ensure a positive patient experience.
The position offers a starting wage of $19 to $21 per hour, Monday to Friday, 7:30 am to 4:30 pm, with occasional evening hours.
Qualifications:
- High school diploma or GED required
- Preferred one year front desk/customer service experience in a medical setting
- Bilingual English/Spanish preferred
- Strong communication skills and professionalism
- Ability to work with patient care team members
- Knowledge of medical/dental terminology preferred
- Ability to use telephone, fax, copier, email, and electronic health records
- Computer skills (MS Office, PowerPoint, Chrome)
- Ability to work evening or weekend hours as needed
Salud Family Health is an Equal Opportunity Employer committed to diversity, equity, and inclusion, serving medically underserved populations regardless of insurance status or ability to pay.
- High school diploma or GED
- One year front desk/customer service experience in medical setting preferred
- Bilingual English/Spanish preferred
- Communication, professionalism, and teamwork skills
- Ability to learn and implement policies and procedures
- Reading, writing, and keyboarding skills
- Familiarity with medical/dental terminology preferred
- Experience with telephone, fax, email, electronic health records
- Ability to work under stress and problem solve
- Computer skills including MS Office and internet browsers
- Willingness to work occasional evenings/weekends
- Medical PPO Plan similar to ACA Exchange Platinum coverage
- Low employee premiums
- $25 PCP and specialist copays (in-network)
- Low deductibles and coinsurance
- Free provider visits and services at Salud facilities
- Preferred prescription pricing at Salud pharmacies
- Dental PPO plan with employee discounts
- Vision coverage
- Generous vacation accrual
- 10 paid holidays including floating holidays and birthday
- Up to 8 paid sick days per year
- Defined contribution pension plan (5% compensation monthly)
- 403b retirement savings plan with pre-tax or Roth options
- Flexible spending accounts
- Basic and supplemental life and AD&D insurance
- Short-term and long-term disability
- Accident and critical illness insurance
- Employee assistance program
Location
Colorado, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago