Senior Patient Services Specialist - Hematology Oncology

The Senior Patient Services Specialist provides support and clinic coordination for multiple patient care services and patient orientation at the Swedish Cancer Institute across multiple campuses. Responsibilities include scheduling new patients, follow-up appointments, treatments, diagnostic tests, insurance verifications, referrals, authorizations, maintaining medical records, resolving billing issues, and triaging phone calls.

Providence Swedish caregivers are valued for patient-focused, whole-person care built on understanding, commitment, and mutual respect. They offer a culture where employees' voices matter.

Required qualifications include completion of oncology administrative training and Medical Terminology certification within six months of hire, plus at least 1 year healthcare experience, preferably in physician offices or scheduling. Experience with insurance verifications, referrals, and authorizations is required.

Preferred qualifications include an Associate's Degree with emphasis in Health Care or equivalent.

Providence offers comprehensive benefits including a 401(k), medical/dental/vision insurance, life and disability insurance, paid time off, voluntary benefits, and resources for well-being.

Providence Swedish operates eight hospitals and numerous care locations across Washington State, dedicated to improving health care access and quality. The environment is inclusive and supports diversity.

The work location is onsite at Swedish First Hill in Seattle, WA.