Telehealth Support Specialist

Position Overview

Pay range: $20.30 - $33.00 / hour

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

To support the delivery and advancement of remote patient monitoring and virtual care systems. To deliver training and education to patients, providers, staff, and consumers on telehealth and remote monitoring systems.

Key Duties & Responsibilities

• Collaborates with “super users” to enhance the effectiveness of Ambulatory eMedicine support.
• Provides Go-Live support and continuous assistance for Ambulatory eMedicine initiatives.
• Supports the development and implementation of strategic and tactical plans to expand physician and staff adoption of telehealth technologies.
• Serves as a data processing specialist for telehealth activities.
• Reconciles patient databases to ensure accurate data collection from telehealth outreach and billing sites.
• Reviews and verifies provider-patient assignments in remote patient monitoring (RPM) systems.
• Collaborates with the Medical Services Office (MSO) to prepare billing templates related to telehealth activities.
• Schedules patients for telehealth appointments as needed.
• Provide front-line support for patients and providers including troubleshooting and general inquiries.
• Monitors telehealth visits and maintain timely, accurate documentation from multiple source materials.
• Performs other duties as assigned.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of experience in a healthcare setting.
• Experience with telehealth systems, remote patient monitoring, or mobile health applications preferred.
• Familiarity with healthcare billing practices and electronic medical record systems preferred.

Knowledge / Skills / Abilities

• Customer service skills
• Interpersonal skills
• Ability to work independently
• Ability to complete multiple tasks with multiple deadlines
• Self-motivated
• Attention to detail and accuracy
• Proficiency in Microsoft Office Suite and electronic health record systems

Why Work at UAB Medicine

We are Alabama’s largest and most comprehensive health system, nationally recognized for patient care, research, and medical education. Our extensive network includes multiple hospitals and clinics serving more than 1.1 million patients annually across the state and beyond. We offer career opportunities in diverse practice environments from tertiary academic centers to community facilities, supporting growth and a mission-driven culture with comprehensive benefits.