Join Regional Cancer Care Associates (RCCA) as a Patient Account Specialist supporting patient billing, account follow-up, payment arrangements, and collections activities in a cancer care environment.
You will work to maintain accurate receivables, resolve billing issues, monitor delinquent accounts, and communicate with patients and insurance companies regarding account balances and reimbursement questions. The role also requires strong attention to confidentiality and compliance with the US Oncology Compliance Program.
Responsibilities include:
- Auditing patient accounts for accuracy and timely payment
- Reviewing account aging and correcting errors
- Contacting patients about delinquent balances and arranging payment plans
- Following up on insurance billing and unpaid claims
- Resolving patient billing complaints and questions
- Handling credit balances, refunds, and write-off requests
- Responding to insurance requests for information
- Tracking deceased patient and estate accounts when applicable
- Resubmitting claims and processing denial follow-up
- Maintaining payor manuals and profiles
- Working with collection agencies and monitoring account aging
Requirements & Qualifications
Required:
- High school diploma or equivalent
- Minimum 5 years of experience in a medical business office setting
- Experience with insurance processing and balancing responsibilities
- Ability to maintain patient confidentiality
- Strong multitasking, communication, and problem-solving skills
- Comfortable working with patients, staff, and insurance companies on sensitive financial matters
Benefits & Perks
Benefits include:
- Health, dental, and vision plans
- Wellness program
- Health savings account and flexible spending accounts
- 401(k) retirement plan
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Employee Assistance Program (EAP)
- Paid time off and holiday pay
- Tuition discounts with numerous universities
Location
New Jersey, US
Employment Type
Full-time
Experience Level
Senior
Remote work allowed
Yes
Posted
1 month ago