Performs advanced follow-up on insurance billing and collection activities for physician services in a remote, US-based role. The position is responsible for reviewing accounts, resolving billing issues, contacting payers and patients, and helping ensure timely and accurate reimbursement.
Primary duties include:
- Perform insurance follow-up billing and collection duties across various financial classifications.
- Review patient accounts for accuracy of insurance, eligibility, invoice resolution, correspondence, remittances, and related documentation.
- Use Epic, internal system tools, and payer websites for claim submission, status checks, attachments, eligibility, and authorization or referral inquiries.
- Make collection calls to insurance companies and/or patients to support timely claim payment.
- Contact insurers regarding payment posting and collection agencies regarding payment reports.
- Support customer service with billing and collection questions.
- Assist with training new staff.
- Meet quality assurance and efficiency standards, including one-touch resolution practices.
- Interact with management and staff regarding issues and assist with special projects.
- Perform other duties as assigned.
Requirements & Qualifications
Required qualifications:
- High school diploma or equivalent, or a combination of education and experience.
- 3 years of billing or insurance experience.
- No specific certification or professional license required.
Preferred qualifications:
- Associate degree.
Skills and knowledge desired:
- Claims resolution
- Collections strategies
- Communication
- Computer literacy
- Confidential data handling
- Epic EHR
- Health insurance billing
- HIPAA compliance
- ICD-10 Procedure Coding System
- Insurance follow-up
- Medical billing and coding
- Medical terminology
- Microsoft Excel
- Microsoft Word
- Team leadership
- Telephone communications
Benefits & Perks
Benefits include:
- Up to 22 days of vacation, 10 recognized holidays, and sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution 403(b) retirement savings plan with university contributions starting at 7%
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program, financial resources, and access to dietitians
- 4 weeks of caregiver leave
- Tuition assistance for employees and family members, including dependent undergraduate tuition support
Location
St. Louis, Missouri, US
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
Yes
Posted
3 weeks ago