Payment Specialist

Responsible for the expedient and accurate posting of payments received.

Responsibilities

• Complete payment entry and daily reconciliation in a timely and accurate manner.
• Post payments to the practice management system, including lockbox, pre-collect, cash-out, online credit card, and EFT deposits.
• Record batch totals with date and initials on payment receipt spreadsheets.
• Balance batches and run transaction reports.
• Reconcile cash, checks, EFT, and credit card payments between EMR and bank deposits daily.
• Identify and resolve transaction exceptions to ensure accurate daily balance.
• Review daily practice management system reports to confirm correct location, facility, and company fields.
• Ensure EFT deposits and payments are posted and balanced by month-end.
• Document payment denials and communicate with billing representatives.
• Handle cash and check transactions using a two-person process to reduce risk.
• Complete ancillary payment posting reports as needed.
• Reconcile unapplied payments on accounts daily.
• Process patient refunds according to department policy.
• Complete assigned tasks daily within required response timelines.
• Cross-train to provide coverage in charge entry, posting payments/denials, lockbox postings, and cash out.
• Maintain professional knowledge of medical billing and coding procedures, insurance carriers, federal programs, and payment posting workflows.
• Communicate professionally with patients, insurance carriers, and other outside entities.
• Work collaboratively with coworkers, providers, and management.
• Follow all company policies, procedures, compliance, and risk management requirements.

Work Arrangement

• Candidates must live in Ohio and be available to work in Westerville, OH.
• Position is eligible for a remote/onsite hybrid work arrangement after completion of a 90-day introductory period.